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ruths brownies
Ruth's Brownie Kitchen

Frequently Asked Questions

Account Information

How do I create an account?

How do I log-in to my account?

How do I edit my account information?

I forgot my password, what do I do?

Ordering Ruth’s Baked Goods & Other Fine Things

How Do I Order?

What Is A Bake/Ship Date? How Do I Select A Date?

When can I Expect My Order Delivered?

What Are My Payment Choices?

Do I Have To Pay Sales Tax?

How Do I Purchase A Gift Certificate?

How Do I Use A Gift Certificate

How Do I Use A Promotional Coupon?


Where Do We Ship To?

When will my order ship?

What are my shipping options?

When will my order be received?

Shipping Costs Are Per Recipient

How Do I Track My Order?

What About Shipping When It’s Warm?


Ruth’s Freshness Guarantee

How To Make A Return

Special Orders

Contact Our Customer Service Department

Handcrafted Brownies
Ruth's Brownies are handcrafted to order daily and shipped fresh within hours of being removed from the oven to guarantee their freshness and delectable
taste. They are made according to our own special recipes exclusively with Valrhona chocolates and other farm-fresh natural or organic ingredients.